Scan to email not working konica minolta Toshiba: Multi-Page scanning from Platen glass is not supported. We now need to configure the printer to scan utilising Office 365. Now since a couple of weeks there is one user who no longer receives the e-mails from the printer. Select this to scan to yourself. For details about each item on the screen, refer to Scan Settings Screen. A white screen should pop up - hit OK. Jun 27, 2014 · Not sure if it’s the same on every Konica but you could try a troubleshooting reset by holding down the utility counter button, powering off the machine (not unplugging it from the wall) for 10 seconds and turn it back on all while holding the utility counter button. Jul 15, 2021 · Re: Scan to email failure - bizhub c284 I assume the client is using gmail for emailing. Feb 24, 2015 · Try scanning to email: file type compact pdf and greyscale, if that works, the file size is to big for the mail server. He's been using a Linux server as an SMTP server and wants to retire it. Has anyone had an Jul 17, 2024 · Hi All, I have a client with a C458 that is having problems with Scan to Email, where after initial configuration it works fine, but over time, the send time slows until it won't sent at all. The most aggravating thing is that the problem seems to be intermittent. Dec 18, 2020 · I have a customer that has a C227 which they scan to email, all was working fine until they had a new HIHI phone system installed. In the printer you set up the person with their email address and Authenicated SMTP server. Feb 15, 2016 · I have a situation where I'm trying to get a client's Bizhub scan to email working through Office 365. Items to Be Set When Sending Applies to: Scan to Email scan actions. On the screen, press the “Utility” option, then press the “Device Information” option and write down the IPv4 address or refer to our How To Find Your Konicas IP Address guide. If you put it on yes, it returns the Mar 30, 2021 · Some clarification. Please specify the from address 4. Please follow the steps to: Enable 2-Step Verification; Enable App Password; Change Password on your Konica Minolta multifunction device for anyone running into the scan to email feature using konica minolta printers scanning to office 365. Configure settings for connecting to the network such as setting of the IP address of this machine For details on configuring the setting, refer to Here . I’ve checked network settings, changed authentication type to kerberos, tried so many different forms of authentication (local user, domain user, domain. Hi there and welcome. I’ve got a couple of Konica Minolta BizHub MFPs set up for Scan-to-email via Office 365 SMTP Auth (i. I switched the sending email account to a gmail account from an office365 account and now everything is working fine. They do not have the higher level protocol capability. [300 300 dpi]: Select this option to scan a standard original at a higher resolution. As you are signed in with Printix, your email address is automatically prefilled in the To and From fields. Also, check that the SMTP server settings are correct. . 2241 Konica Minolta Bizhub scan to email Server Connection ErrorHow to configure the Konica Minolta Server Connection error for Scan to Email using the latest App Mar 21, 2023 · Re: Bizhub C300i will not scan after upgrade to windows 11 1. Additionally, the public IP of this location is not on any blacklists. Be sure to check the configured outgoing email account and make sure it has the correct username and password. The current workaround is to switch setting the SMTP Server Address from the domain name to the IP address and back. In cases like this where Scan-to-Email sometimes works, but sometimes does not, one solution is to power cycle the copier. Save up to 80% Apr 2, 2019 · We had a Windows Small Business Server 2008 acting as our domain controller and print manager. A common reason for issues with Microsoft 365 or Office 365 SMTP relay is a blocked IP address. Cannot send data. It indicates usuallly an issue with the email server your using to send the email. I use Hosted Exchange on Microsoft’s site and it took a little changing to get it to work. If you do not configure [From Address Setting] with [Option Setting], the administrator's email address is Jan 13, 2020 · So this tells me that the MFP's are working fine, DNS is working fine and the fault is on Office365 by way of a new update, or security measure or certificate that needs to be set. printer is connected thru a network. • To trust the certificate, the certificate must be registered to the system. Remedy. [SHA-1] is specified by default. I have seen the docs regarding using gmail and less secure apps. Dec 16, 2019 · Hello all. We are currently Having trouble with Konica Minolta scan to email? Emails sent but not received/login error? This video will help you fix it!#Konica #Minolta #konicaminolta Mar 25, 2019 · However, the printer continues to specify the printer's default email-subject on scanned document, which is: "Message from KM_654e". Through Suite they might if the TLS versions are not too new. To add digital signature when sending E-mails, select a method to add it (default: [Do not add signature]). I also have a C258 at the same business and it works after we put in the new password. The Mar 1, 2017 · I have a Konica Minolta C364 in the field that I cannot scan to email to working using the customers Office 365 email settings. 219 0x00: SMB1. com first gateway port: 465 2 smtp server: smtp. It was not working because the email account used for scanning got locked up. I've also seen some O365 accounts with 2 factor authentification enabled - that's not cool for scan-to-mail^^ Nov 4, 2016 · I have a Konica Minolta bizhub 423 that I am trying to configure to allow Scan-To-Email. The printer was scanning just fine until one day when the executive assistant reported that each time she scans a document, t… Scan To Email Tester. By understanding common email scanning problems and following the steps outlined in this guide, you can restore your scanning functionality and enhance your productivity. When using Scan to E-mail, SMB Send, FTP Send, WebDAV Send, or Save in User Box, select the following resolution to scan an original. Total counter notification on. May 9, 2013 · Re: Scan to email problems on new Bizhubs First thing I would do is setup a scan to yahoo account. Once of the ways to get the file that is created by the scanner is to email the file to the person that did the scanning. Since you mentioned that scanning works without issues when using a different SMTP server on port 25, it suggests that the issue might be related to the port or security settings used with Google’s SMTP. With ‘Scan to My Email’ enabled, users can scan documents on MFD and send it to their email - Dec 5, 2014 · Hello , We have Office 365 but we need a Konica multifunctional to scan-to-email. On our Konica MFD printers, we had configured several scan-to-SMB Folder destinations that have stopped working since the DC upgrade and we updated their DNS information. I have been working with their IT Company and we have exhausted all It's regrettable when that happens. Scan/Fax button, then go to Name/Subject/File Name at the bottom and check the email there. SCAN TO EMAIL ON E-MAIL NOTIFICATION ON TOTAL COUNTER NOTIFICATION ON DNS is correct because it scans to PC via SMB & sends meters to me via email. We fixed the email issue now but the C458 will still not scan. Meanwhile, to better understand the issue I need your help on sending all the answers along with the data so that we can get on the same page and resolve the issue Jul 30, 2023 · Re: Konica Minolta BizHub C3350: Scan to Folder stopped working I am not printing with SMB. I can’t for the life of me figure this one out. Feb 21, 2025 · How does email scanning work? The service which we are going to use to send email across the web is called SMTP which stands for Simple Mail Transfer Protocol. It's also importent to uncheck old TLS/SSL versions - just use the newest one otherwise the MFP might do a server handshake with the old version and might get rejected. Advanced Search; Forums; Scan to email not working. Jun 7, 2023 · One of our clients has nearly 400 printers on their print server and we have been having issues with scan to email lately. Aug 17, 2018 · Re: C364e won't scan to email but emails status & counters ok Firmware is latest. - What is your email host service provider, please? not an email address, just the provider name, please. outlook. The setup of printers or copiers for scan to email may require trying a few different options for it to work successfully. Mar 17, 2023 · Sometimes Scan-to-Email on the Konica Minolta copiers intermittently doesn't work, and shows a "Deleted Due to Error" message in the Job History log on the copier. Jan 5, 2018 · We have a Konica Minolta bizhubC454e that just will not scan to a Shared and Email (Gmail) - BOTH WORK GREAT/Fine Have your authorized Konica Minolta rep If not, take/check the action indicated below: Replace the network cable with a new one. co. Jan 26, 2018 · Everything was working fine in this little office with 10 Windows 10 PCs in a P2P network, and suddenly they can no longer scan to folders on 4 of the 10 PCs. click on Konica Minolta: For Secure Scan to function properly, the latest firmware must be installed on KM printers. Dec 16, 2015 · Let us eat, drink, and be merry, because tomorrow we may die! For all your firmware & service manual needs please visit us at: www. Jan 5, 2018 · We have a Konica Minolta bizhubC454e that just will not scan to a Shared and Email (Gmail) - BOTH WORK GREAT/Fine Have your authorized Konica Minolta rep Here is a list of the most occuring Konica Minolta errors and how to fix them quickly! Get your free trial today ! If the spooler service is not working properly Mar 21, 2022 · Re: Scan To O365 On other KM's you have to edit some Bit SW in order to allow a higher TLS standard - not shure if it's the same with the c227 though. When using the Scan to E-mail, follow the below procedure to configure the settings. Check points. Dec 23, 2014 · We are experiencing a rash of e model Konica Copiers that suddenly cannot scan to email when using Exchange Online and MOLP. I think there's more information about this in other threads regarding o365 + KM. Last week we installed a new DC running Windows Server 2019 which took over the DNS role from the SBS-2008. Currently I have the scan to email settings set up to point to our on-premise Exchange 2010 server, and the Exchange server acts as a relay to send those emails to our Office 365 email (we migrated all of our Oct 5, 2019 · Re: configure scan to email bizhub 4020 Ok, the problem is a simple flag. The MX record will have data for Points to address or value that looks similar to contoso-com. printerfirmware. 2239 • The certificate does not have the expected usage. Do the following please. uk - www. If no packets are sent out from this machine, check the IP settings on this machine. 5 introduced “Scan to My Email” feature on HP and Konica Minolta embedded applications. Click OK to save the settings. New to Konica Minolta, trying to setup scan to email using Google Workspace, but my printers will not connect to send email. Please tell me more about the circumstances of the case:- Did scan-to-email work before this? I guess it did, but I need that confirmed. Change it if necessary, then set it a default, follow this video: Konica Minolta bizhub C250i - How to Modify Default Scan Settings - YouTube So, not sure where to go so iam tryin here as iam truly lost. i finally fixed my issue. This is where I'm getting the outgoing server, protocol, and port. Mar 5, 2012 · Re: Konica Minolta Scan to SMB 'Server Connection Error' Nice! Thanks Owl. • My other reason for suspecting TLS protocol is, that was already plugged in there. Port number 587. This can affect scanning from the Konica Minolta MFD. [Do not add signature] is specified by default. Limitations and Known Issues. Since this machine supports S/MIME and SSL/TLS encryption, and POP before SMTP authentication, security can be assured. I believe ally my SMTP settings are correct. com), and find the MX record. YSoft SAFEQ Cloud 2. Aug 13, 2024 · I set up my printer for Microsoft 365 or Office 365 SMTP relay but it's not sending email -or- My device was sending email using SMTP relay, but it stopped working. Get error: From Address is not set, Unable to Transmit. com. About Scan to E-mail. Test your email settings! Designed specifically to test email settings for the Scan To Email feature on Multi-Functional Copiers, Printers and Scanners. I battled with one of these hidden shares yesterday. Pinging from the PCs to the bizhub has <1MS latency and no issues. C452 No Scanning to Email or Fax did copier reset with old mfp. The App Password is not an option (that I can find) in Workspace. The onsite SMTP is easy and simple, it lets me tightly control that all my mail (port 25) traffic can only originate from that one (two in my case actually) box, helping slow down some low-hanging exfiltration possibilities. If I access my email through the outlook web interface, I can go to settings, and then view some email server settings for POP, SMPT, and IMAP. 0/2. The first one is working fine, but the Konica Minolta bizhub C224 always displays a ‘server connection error’ message. If the network or the SMTP server has any problem, the E-mail may not reach a recipient. also have already changed the gmail account to accept less secure devices, and it has imap and pop. They can only email to gmail domain emails. (Not applicable to those PC that under Domain) Sharing and permissions of the folder; Changing of the computer name 1) Scan user account password has been expired. Jan 10, 2007 · On the copier interface log in as administrator pw "12345678" Go to the network tab then email -- smtp -- then just change the mail address and log out. When I use a gmail account it works fine but it does not work with my outlook account. com port 465 SSL turn on smtp authentication (enter a valid yahoo email and password) Make sure you have the gateway and DNS set and you can also use the same yahoo account that your scanning to as the "from address" If this works you know it's not your machine. Note that this method will not work when 2FA (2 fact This video is a contains step by step instructions on how to reconnect a Konica Minolta copier that has stopped scanning. I already checked the settings of both printers but they are exactly the same. Server: smtp. Feb 5, 2025 · Hi guys, So I’ve setup probably 100 copiers to scan to SMB/Email, etc. The errors are intermittent—maybe 1 or 2 scan attempts fail Jul 5, 2022 · Hi, We are currently using basic authentication for scanning to email on our Konica Minolta MFP’s. Feb 10, 2020 · Hi All, Has any one successfully configured scan to email on bizhub C224e using Office 365? I received below instructions from Konica Minolta support but not working. 219 (bit 2)Software SW No. I recommend making those settings default. Using this function, you can send a file in the same way as when sending an E-mail, enabling easy operation and installation. g. Jun 30, 2017 · Here are the settings we use for Office365. Set the image quality, resolution and other items. If that doesn’t work, there might be something wrong with your e-mail server. We used the login information off the Canon being removed, but it would log in. com, start tls, port 587, port 465(ssl), SMTP authentication is on. Here are a few tips that we recommend trying, and some settings that are worth double-checking, if you’re encountering issues. 0. 'Login Error' was the message. smpt. Click on communication settings 5. [Digital Signature Type] To add digital signature when sending E-mails, select a digital signature type. Resolved! For those who need service: smtp server: smtp. Check your SMTP settings and make sure they are correct. Mostly scan to SMB setup will creating a scan user account with permission to access the shared folder. com to get the IP address of the email server. Here are tips we recommend trying and some settings that are worth double-checking if you're encountering issues. then it started failing after every scan sent. [200 200 dpi]: Select this option to scan a standard original. The printer must be having issues getting the email out from the scanner. be/Kt3UpC9zgdMKonica Minolta Bizhub Copier-Printer-Scanner for sale. [Always add signature]: Always adds the signature. Connecting to the hostname or IP address Sending the scan data to the SMB server. We show you how to update Scan to Email Settings on Konica Minolta bizhub C220/C280/C360/C452/C552/C652/223/283/363/423 Series May 22, 2018 · I have put in the default gmail settings for scan to email. gmail. Jun 17, 2014 · Hi all, We installed a new Konica Minolta printer this spring (model number is bizhub224e). Select Fax/Scan 2. [E-Mail Text Encrypt. I setup both email and SMB scan feature. The O365 account he wants to use to send out the scans does not have a license so he can't use SMTP client submission. I have a Konica Minolta bizhub C451 that we have set up to scan to email. 1) Using Internet Explorer, type the IP address of the Konica Minolta machine into the Sep 1, 2024 · We have used the setup in the link (How to set up a multifunction device or application to send emails using Microsoft 365 or Office 365 | Microsoft Learn) with the best option - number 1 - with authentication - but no success…we have tried so many different alternatives…but no matter what it just will not work…we have tried gmail The Scan to E-mail function converts original data scanned by this machine into a file supported by a computer, and sends it to any E-mail address as an E-mail attachment. DipSW to change support SMB versions for the SMB client functions. After some useful posts on the Microsoft Office 365 Community Forums and a lot of trial and error, I discovered what I needed to do to make this particular scanner relay mail through Office 365. I have turned off all SSL settings except for TLVv1. 0 on this product series. Jul 4, 2023 · If scanning directly to Office 365 continues to pose challenges, an alternative solution is to use the scan-to-email feature on your Konica Minolta device. did not work replaced mfp board How to set up scanning to email on a Konica Minolta Bizhub device. Just yesterday the Scan to Email function has stopped sending emails to employee inboxes - the job list says that the scan to email job has completed successfully but no email from the device is coming through to anyone's inbox. On Konica Minolta multifunction printers using Gmail for ‘Scan to E-mail’ or sending/receiving E-mail, it is necessary to change the setting. e. Get a "connection timeout" error, about 3 seconds If you do not set a title and body in [Option Setting], the content set to [Default] in [E-mail Title Setting] and [E-mail Text Setting] is applied. Jul 19, 2017 · Spiceheads, Yesterday I got a call from a manager stating the scan to email feature is not currently working. The problem with the FTP (file tran When [Stabilizing image. smtp. it also seems to be having issues scanning… Dec 4, 2012 · Re: C253 Scan to Email always asks for "From" Address For a few years we would have the copiers send us an email if there was a problem, we track everything via serial number so in the IPP section of the copier I would put serial number@customer's domain. Send the scan data to the SMB server from the machine. Oct 4, 2024 · Check the scan settings, sounds like the from email was changed and then set as default. Nov 17, 2021 · Where and what is the mail server you are trying to connect to and what protocol ? It’s just using the Office365 smtp server, and the protocols are SMTP, TCP Socket and OpenAPI. office365. Scan to email on. I do it (same copiers) with an onsite SMTP server (the free one built in to Windows) that then relays to O365. This happens when a Scan to Email scan action is configured to send the email on behalf of the user, setting the user’s email as the ‘From’ address, however an email provider such as Office365 will reject this because sending on behalf of another user is not allowed. I have a Konica Minolta C458 that will not scan to email. I transferred the smtp configuration to my machine (3850) and it worked. Mar 28, 2018 · We have Konica Minolta printers at our site. Workflow for Scanning; Scan to E-mail. Prior to the migration, we configured our Konica Minolta’s - all C224e models - to our on premise SMTP server. Applies to the following models: C654 series, C458 series, C659 series, 458e series, 308e [Do not add signature]: Does not add the signature. local\\user, etc) but I keep getting server connection errors when trying To add digital signature when sending E-mails, select a method to add it (default: [Do not add signature]). Oct 25, 2013 · Search in titles only Search in Konica Minolta only. mail. Is there any new Security requirement that will allow my customers to use their Office 365 email? If not, I will advise them to go a different route. STEP 1: Sign in to the Microsoft 365 Admin Center STEP 2: Go to Settings > Domains, select your domain (for example, contoso. Nov 22, 2022 · The setup of printers or copiers for scan to email can be a little tricky and may require trying a few different options for it to work successfully. Request to use SMB2. Feb 13, 2013 · I ran into a strange issue recently where I could not get a Konica Minolta Bizhub multifunction network scanner to send scans to email using office 365. using a licensed account with a mailbox to send mail). For details on configuring the setting, refer to [Configuring basic settings for Scan to E-mail] . Oct 26, 2023 · Customer changed internet provider and now the scan to email doesn't work anymore. May 12, 2014 · Amy - what I find is most common, is the device mail address used or the administrator email are not active email accounts or someone has not entered anything into one of those fields. ] Appears; When a Virus Detection Message Appears; When the Warning Indicating That the Virus Scan is in Preparation Is Displayed; When a Message Indicating That the Update of the Virus Scan Pattern File Has Failed Is Displayed; When Printing Quality Has Deteriorated. The scan details log shows “Server connection error” (Code 107) when I try to scan to email via Office 365. Email TX Settings . For details on configuring the setting, refer to [Configuring network environment settings] . If the network or the POP server has any problem, the E-mail may not reach a recipient. Jul 25, 2016 · If you need to know how to setup scan to email on a Canon, Toshiba, Xerox, and Konica Minolta then y ou will want to use Office 365 Direct Send (as long as you will only be sending to people within your organization), if you need to send to external email addresses than scroll down and use the SMTP Auth option: Jul 4, 2023 · If scanning directly to Office 365 continues to pose challenges, an alternative solution is to use the scan-to-email feature on your Konica Minolta device. One is a Konica Minolta bizhub C224e and the other one a Konica Minolta bizhub C224. com second gt port: 587 address: your gmail email Use SSL / TLS: required CA Validation: NO! (this gave me problems. The Scan to E-mail function converts original data scanned by this machine into a file supported by a computer, and sends it to any E-mail address as an E-mail attachment. Select the resolution of the original for scan transmission. Oct 28, 2020 · I have 4 Konica Minolta multifunction machines. ” Well, bad actors use similar subject lines to send out emails with malicious intent, and now both Microsoft and Gmail are starting to filter those messages out as spam. In my org we have a Konica Minolta Bizhub C250i. But on Google's site, it says this does not apply to Workspace. Configuring Secure Scan How to assign an IP address to your Konica Minolta Bizhub: https://youtu. copierfirmware. an excellent point, I had to carefully consider those when checking the configuraton on the printer, but they weren’t changed and had been working just fine Oh man, you brought some bad memories back when a customer migrated their on-prem Exchange to O365 and needed to reconfigure about a dozen or so Konica Minolta MFPs across town for scan-to-email to continue working. I can say that last week no issues were occurring with the scanning to email. Apr 22, 2024 · Typically, when receiving a scan-to-email, the subject line will say something generic, like “Scan email from Konica Minolta bizhub 227. As far as I know the model of printer that I have needs some weird tweaks and firmware upgrades to get this functionality to work with gmail so ended up using mandrillapp instead and it works fine. Go on to step 3. Issue was solved after disabling ipV6. I did not manage to solve it, i spent hours trying to get it working we just re-directed it through a smtp relay instead, not the solution i wanted but what can you do. Due to Microsoft now requiring SHA-2 for direct scanning into 365 machines designed prior If the network or the SMTP server has any problem, the E-mail may not reach a recipient. Select the SMB address registered and press [Scan Settings]. Jun 27, 2014 · Hi all, We installed a new Konica Minolta printer this spring (model number is bizhub C224e). The problem is no one is taking responsibility for the problem, they have the telephone people saying its not them, the email provider telling them its not them and there network people saying its not them. It’s a 454e Konica and it’s on a domain. This setup has been working fine for well over a year, but recently I began receiving reports of intermittent errors when attempting to scan documents to e-mail. May 19, 2017 · I still cannot get this to work on a Konica 224e. May 22, 2018 · I have put in the default gmail settings for scan to email. I tried using a SMTP relay in in O365 that did not help as well. This protocol is built-in as standard to most modern business multifunction devices including all Konica Minolta & Develop office devices. As per the below link we are configuring the scan to email using SMTP Client Submission (option 1) No matter what we try we keep Sep 19, 2019 · The BH751 and 421 I do not believe support scanning to Gmail directly anymore. Start TLS. Is the volume per E-mail to be sent exceeding the maximum receiving capacity of the SMTP server? The Scan to E-mail is a function that sends original data scanned on this machine as an E-mail attachment. Scanning Operation. Scan to Office 365 / Exchange 365 Exchange 365 has strict rules for receiving email. If timeout does not occur, the connection is confirmed. but can print locally. Has anyone else seen this issue? (Yes, I have seen and followed the post at Konica Sep 1, 2018 · Re: Can't scan to email using a Konica Minolta using gmail business I actually figured this out a few weeks ago, thanks for the reply though. The Scan to E-mail is a function that sends original data scanned on this machine as an E-mail attachment. Email notification on. Go to the copier and press the “Home/Menu” button. Follow the instructions in the installation wizard to install the scanner driver on your computer. SMTP server address checked off . After testing the login we discovered that the password was not working. hello we have a konica minolta copier c364 series that is having intermitten issues with scan to email. This is blank when [E-mail Title Setting] and [E-mail Text Setting] are not configured. Nov 3, 2020 · Randomly email to scan stopped working on my Konica Minolta 364e. When sending an important E-mail, be sure to check whether the recipient has received it. after a lot of troubleshooting. Items to Be Set When Sending; Sending to a Registered Box; Sending to an Unregistered Box; Retrieving Scan Data From a Box; Scan to FTP. If the IP router is not correctly set, set it Nov 7, 2016 · In our company we have two printers which until recently have been able to scan to email. Has anyone had an We show you how to update Scan to Email Settings on Konica Minolta bizhub C258/C308/C368/C458/C558/C658/C224e/C284e/C364e/C454e/C554e/C654e/C754e Series Feb 16, 2021 · Re: Office365 email scan Side note, I see you are in PNG, I was just there for 3 weeks With the office 365 scanning you can use the direct send method with no authentication at all, but some settings need to be entered into the domain provider settings or emails from the machine always be detected as spam. Ready to scan. protection. I just looked through my emails where I reported to their IT Director my findings: [Do not add signature]: Does not add the signature. Check if the wireless settings are correct if wireless connection is used. com Port: 587 TLS Authentication is required. [Do not add signature]: Does not add the signature. 0 are available. Check whether the IP router is correctly set. Click on the email address that you want to scan to email 3. Konica Minolta - Scan to email is intermittently not working Details Sometimes Scan-to-Email on the Konica Minolta copiers intermittently doesn't work, and shows a "Deleted Due to Error" message in the Job History log on the copier. 2240 • The certificate is not trusted. I’ve tried everything that I can think of (or Google) and nothing seems to work. STEP 5: Go to [System Settings] > [Machine Settings] and enter the admin and machine email address same as the email address that was entered on the Email Settings. You can Nov 7, 2023 · Install the Konica Minolta scanner driver: Visit the Konica Minolta website and download the latest scanner driver for your printer model. The machine will scan to email using other email hosts, the customer is dead set against using anything other than their Microsoft Office 365 account. Check whether the main power of the machine is switched on, and also check whether the network cable is properly connected. This can be caused by a number of issues. Nothing changed in the configuration, they all just stopped working. Or replace it with a wired connection. I am using Gmail SMTP server: smtp. Canon: Scanned documents in PDF format cannot be opened at the destination (e. 2238 • The CN field of the certificate does not match the server address. The customer still had the previous internet provider active in their office but not used. com 465 SSL with proper email username and password (Tested) I have also 1. How to Setup Scan to Email using office 365 settings on the Konica Minolta i Series (C250i/C300i/C360i). In the video I linked above, he was able to change the default email-subject to his own custom entry, how can I accomplish this in the web interface of the Konica Minolta 654e printer? Feb 10, 2024 · I also had this issue if both IP v4 and v6 was enabled for whatever reason. [3DES] is specified by default. i am not sure what to try next to get to get this thing to work. Items to Be Set When Sending; Sending to a Registered Email Address; Sending to an Unregistered Email Address; Scan to HDD. Every time I try sending a scan to my email I get the… Oct 26, 2020 · • I can send email from my work email address. These are the steps we have to follow in order for it to work: 1. I have read a number of articles and tried the direct send method but the printer automatically deletes the scan jobs and doesn’t give much in the way of any logs… Has anyone managed to get Konica’s scanning to M365 email using option 2 in the link below? [Do not add signature]: Does not add the signature. I am trying to setup Scan to Folder. Multiple customers are reporting since yesterday that their e model Konicas cannot scan to email, while non-E models and other manufacturers copiers still can. Cleaning the Print Head Glass Mar 30, 2010 · We currently have a Bizhub C220 that is setup to scan to email. scan to email works before, but after there were upgrade on their network after that scan to email fails. Gmail uses SSL and office365 uses TLS. The Konica Minolta Email function features a Me button. Below is the May 2, 2017 · Hi everyone, We have recently migrated from on-premise Exchange to Office 365. Search. More information on how to setup scan to email using this method Send email from a printer, scanner, or app - Google Workspace We show you how to update Scan to Email Settings on Konica Minolta bizhub C258/C308/C368/C458/C558/C658/C224e/C284e/C364e/C454e/C554e/C654e/C754e Series Jul 17, 2024 · Hi All, I have a client with a C458 that is having problems with Scan to Email, where after initial configuration it works fine, but over time, the send time slows until it won't sent at all. Jun 27, 2014 · Are you Exchange? If so is it in house or hosted online? I have a Konica Minolta Bizhub 226 with the same settings and mine is working. This all happens at my shop and at customer's location. I decided to remote to the bizhub to make sure all settings were correct, which they are. For these old machines i would use the restricted Gmail smtp server on port 25 . The Konicas are not Jun 27, 2014 · Not sure if it’s the same on every Konica but you could try a troubleshooting reset by holding down the utility counter button, powering off the machine (not unplugging it from the wall) for 10 seconds and turn it back on all while holding the utility counter button. Before you start make sur Feb 23, 2017 · Greetings! I have looked around various sites for this issue, and I haven’t been able to get this resolved. I was just following the steps in this guide: How to setup SMB scanning on the Konica Minolta Bizhub copier to scan to a Windows Share – Lyle Epstein's Systems Engineer Blog In step 8: " 8. This method involves scanning the document and sending it as an email attachment to your Office 365 account. email, network folder, or OneDrive). I will re-enter all the SMTP settings that will work for hundreds of other machines and it wont work, but changing the port from 587 (what we normally us) to 25 will sometimes fix it, or changing the Description of problem. This video is about the Konica Minolta bizhub Series, we show you how to configure scan to email using the Gmail SMTP email server. The digital signature is automatically added without performing special setting before sending an E-mail. After pressing [SCAN], press [SMB] to display this screen. Scan to E-mail Function. We have the scan-to-email function setup and all users are present in the addressbook. ROM Version MFP May 7, 2019 · havn’t tried scanning on other destination. I think Microsoft change something but i dont know what, since some machines are still working. I’ve been at this for quiet some time and don’t seem to get any closer … I found this How to set up a multifunction device or application to send emails using Microsoft 365 or Office 365 | Microsoft Learn and I am very interested in the first option “SMTP relay”. Nov 26, 2023 · A Konica Minolta printer can scan your documents with ease, but what do you do when the printer is not scanning? It can be frustrating to deal with a printer that suddenly stops working , but don’t worry, there are a few steps you can take to troubleshoot the problem. started off with when scanning 1 page it will work but scanning multiple pages it wouldn't work. Oct 12, 2024 · • The certificate has expired, or the validity period has not yet started. Method] Select an E-mail encryption method. To determine my firmware version do I look at Maintenance > ROM and then look at the MFP Controller version? None of which are G00-K5 so maybe this is my issue. For some reason scan to email has randomly stopped. I work for a law firm and my job relies HEAVILY on the scanner of Konica Minolta Bizhub C458. But I can’t get it configured. No error, just says failed. It works perfectly. The printer was scanning just fine until one day when the executive assistant reported that each time she scans a document, the… Jun 30, 2015 · Re: Total Counter Notification working - Scan to Email not working. smto. IP information on the Konica is correct, it can access the internet, DNS works, etc. DipSW No. Also, at a computer ping smtp. yahoo. If timeout occurs, the connection is not confirmed. uk Scan user account password has been expired; Password-Protected Sharing. The device that wants to use the email account is a printer/scanner, better known as a MFD, Multi Function Device. Nov 2, 2018 · Search in titles only Search in Konica Minolta only. i just dont see why the printer settings was affected after the network upgrade Addressing scan-to-email not working issues can be challenging, but with the right approach, you can resolve most problems effectively. Aug 29, 2024 · Hi, I work as IT at a small company which uses a bizhub C454e as the in-office copier. Any suggestions ? Jun 14, 2024 · The connection rejection/restriction can be cause by a few things. For details, contact your administrator. Check your email settings: Make sure that the email address and password you're using to send the scanned document are correct. Oct 24, 2023 · A couple of months ago they logged a call for scan to email not working. aktz xtdxs dbcox llgg wpwpkz nctrxqo frjh tthfi cet pwma
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